Then ... I went to set up synchronization on my Mac. And watchout baby! I spent hours, hours I tell you... hours I don't have trying to figure out why oh why it wouldn't sync with my mail program, Entourage.
At 12:45 a.m. I'd had it and went to bed figuring I'd get hold of someone in customer service in the morning.
Note to self: Don't count on it, kid!
At 8 am I started my quest to speak to an actual, real, live human being at RIM, maker of the Blackberry. And they tried to get me to shell out $$$$ to talk to someone... about a device I just bought.
I called Apple support, I searched the web for a solution, I searched Microsoft, I called the
ding bat lovely man who sold me the device, I called customer service again... nothing. No can do without paying up.
THEN, I called the CORPORATE office for RIM... where I was put on hold for 15 minutes and then transferred back to customer service who didn't know what the heck I was screaming about at this point.
"You get more bees with honey," I tell myself, and I calm a bit. The guy puts me on hold for God Only Knows How Long, and comes back agreeing to help me... w/o charge. We spend... count them, baby, TWO AND A HALF HOURS diagnosing the connection, seeing if it will work on a PC when sweet customer service man asks me, what software are you trying to synch with???
"Entourage", I say.
"OOOOOH," says Customer Service Man, "What version do you have?".
"OOOOOOH", again. "2008 doesn't work with Blackberry."
I am adult enough not to have screamed bloody murder at the poor soul who had no idea the wrath he might pay.
I am. And I told myself that over and over again.
BUT... I am not adult enough not to call Corporate and demand to speak to an Executive (let's not even talk about how long that took.). I was told someone would call me....
Yeah, right, I just bet someone will call me.
I sulk, I sew, I stew.
The phone rings. Not an Executive. (I didn't really think I'd get someone, but don't think I'm done trying). It was a "Supervisor".
I speak to him about the problem, I whine, I complain, I tell him to bring the problem to the attention of his superiors. He consoles, he apologizes. The answer is still the same. No idea when the update will be done. Sorry, Charlie. Doesn't work with your software.
So, here I sit. Really, really angry at 12:16 in the afternoon. Four something hours later. Half the day wasted.
I need a margarita. Or two. But alas, Weight Watchers does not allow for that... or cookies. Or chocolate.
I am only allowed to type. And Google names of executives to contact on LinkedIn.
You see, if you knew me, you'd know this story ain't over (ask my poor sweet Super Husband).
I know I'm not going to get any different outcome, but don't you think that they should know that we are shelling out $350 for a device we can use properly??? It's just wrong. Wrong wrong.
Now sheepishly, I say, "I'm keeping the Blackberry. Because you know the moment I return the sucker, the update will be ready."
Ok, back to work, going zen... clearing mind... sewing, sewing, cutting, cutting, preparing, preparing. Deep breath. Tea. Goodness! Some lunch.
Note that I realize I sound like a spoiled brat. Apologies all around for that. State of customer service these days has done me in. Here's the rest of the story.
1:30 pm husband calls. Hears tale of woe. Says, well, why didn't you get the iPhone? Ummm... I didn't think of that?
2:00 pm... i return to at&t store, switch the blackberry for the iPhone. (uh, I don't think I will ever be justified in switching phones again)
2:30 pm... set up is a breeze. Done.
3:00 pm pick up kids from school.
Day: a total loss. I'm going to be working into the evening.
Will post pics later of what saved my fragile emotional state... Here's a hint: Could it be FABRIC??? Wait until you see the goodness!
Didn't tell you this part... Several days after I went and bought the iPhone, the announcement was made that the new one was coming. Ugh. Argh. But, good news. Peeps who bought the phone within the two weeks before the annoncement were able to upgrade... and get 1/2 their money back. So, yes, I was one of the crazy people standing in line at 6 am. But 4 hours later I got my lovely new phone. Happy ending.